Obviously my experience, like others, was a bit weird due to health and safety, but everyone was friendly and helpful. My stylist Vicky, has now left, which was a disappointment as she was great. I'm not sure yet about her replacement, Ella, who is very young and seemed a little nervous and unsure. She coloured my roots and although I asked her to leave the colour on for longer than normal as my hair is very resistant, she didn't check to see if it had 'taken', and asked someone else to wash it off. Both Ella and I could see immediately that the colour hadn't worked and my roots were still grey looking, but she had no time to rectify it, so I'm booked in to return in a few days time to have it redone (which is a pain as I'm really busy at the moment and I live 10 miles from the salon). The cut and finish she gave me was fine, so I'm hoping this was just a'teething problem'!
- Fiona, Bury St Edmunds